Shipping & Returns

  • We stock what we sell, so you get prompt delivery of your products. Plus we offer a free shipping option for $1600+ orders!

  • Having problems with something you purchased? Be sure to have your order number and company name available. We’ll need these to arrange your return or exchange.


Shipping Policy

Because we have such a large in-stock inventory, we are able to ship 90% of orders within 24 business hours (holidays and weekends excluded) pending credit card verification. Once orders have shipped from Glcodes, you may track your order directly through UPS using the tracking number provided.

Free Shipping on $1600+ Orders Terms

Free shipping is available for single orders of $1600 (excluding sales tax) or more that are shipped to contiguous (mainland) US addresses. UPS Ground shipping charges cannot be credited toward other shipping methods.

Need it Faster?

Expedited shipping options are also available for most items, including next-day and 2-day air delivery. Shipping upgrade options and costs vary. Select your preferred upgrade during the checkout process or call for more details. Please allow extra time for delivery to remote addresses. Please note that orders with expedited shipping still require our standard 24 hour order processing time.

APO, FPO, & PO Box Addresses

Due to fraud associated with APO, FPO, and PO box addresses, we have special requirements. We may require payment via bank wire to process orders using APO/FPO. We cannot ship to PO boxes; please arrange to have products shipped to your physical address, either home or business. We apologize and thank you in advance for your understanding.

Return Policy (Unopened/Unused Items)

If you have purchased an incorrect or unwanted item, you may return it within 30 days of receipt according to the following:

  • Product must be unopened, unused and factory sealed.

  • Product returns must include original packaging, boxes, instructions, etc.

  • Products must be shipped back to Glcodes freight pre-paid (customer pays for shipping back to Glcodes).

  • A 15% restocking fee will be deducted from your credit. Glcodes does not give credit for shipping on the original order.

  • Software cannot be returned for any reason. Please contact our ID Professionals with any pre-sale software questions.

Opened Items

We are unable to accept the return of the following opened items:

  • Used printers unless pre-authorized by Glcodes.
  • Opened media such as cards, ribbons and/or printer cleaning kits.

Other opened but unused items may be returnable with a restocking fee; please contact your Glcodes Account Manager.

Other

We are unable to accept the return of the following items.

  • Software unless pre-authorized by Glcodes.
  • Special order items.
  • Custom-printed or custom-programmed products, including but not limited to custom lanyards, custom badge reels, custom TempBadge products, and programmed technology cards.

Defective Merchandise (DOA)

If you received a product that is non-functioning or defective out of the packaging, please contact your Glcodes Account Manager to arrange for a return material authorization (RMA). We will do our best to replace the product as quickly as possible.

Return Procedures and Guidelines

1. Contact your Account Manager for an Glcodes RMA number within 30 days of receipt of product.

2. All returned packages and merchandise must be shipped to the following address, unless authorized by Glcodes.

3. RMA numbers must be clearly marked on the return shipping address label:Glcodes

Attn: RMA # _________
Rm.2417, 24/F, Sculpture Homeland, Zhongkang South Road, Futian District, Shenzhen, P.R.China

Please note that items returned to any other address will be subject to an additional shipping fee and/or surcharge. And for your safety, please use UPS/FedEx/DHL or another insured carrier that offers tracking capability.

4. Products must be shipped back freight prepaid (customer pays for shipping back to Glcodes).

5. Items must be received by Glcodes within 15 days of issuance of RMA.

6. All original packaging, instructions, etc. must be returned unmarked and undamaged.

7. Product must be “like new” and factory sealed.

8. Glcodes cannot be responsible for any merchandise that fails to arrive at our facility.

9. Merchandise that arrives at our facility damaged cannot be accepted and will be returned to you.

10. Credit will be issued to the original credit card or account holder after inspection by Glcodes. We do not give credit for shipping on the original order.

11. Glcodes may amend the return policy guidelines at anytime.